Return Policy

General Return Policy

For physical goods, you have 14 days to return it from the date you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How to return

To return an item, email contact@mywoollys.com with your order number and reason for return. Items sent back to us without first requesting a return will not be accepted. 

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
All pattern sales are final. No refund is offered once you complete checkout.

Need help?

Contact us at contact@mywoollys.com for questions related to refunds and returns, or via the Ask a Question button on the contact us page.