Refund Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we offer you a your refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping charges are not refundable

Transaction fees are not refundable

Kindly be informed that when processing a payment, a transaction fee is applied, resulting in us only being able to issue the remaining amount, excluding the fee.

For standard UK cards, it’s 1.5% + 20p per successful payment. And it’s 2.5% + 20p for EU cards. The fee for international cards is 3.25% + 20p

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at contact@mywoollys.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

To return an item, email contact@mywoollys.com with your order number and reason for return. Items sent back to us without first requesting a return will not be accepted.

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

All pattern sales are final. No refund is offered once you complete checkout.

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